Wells Fargo

Technology Operations Analyst

Wells Fargo

full-time

Posted on:

Location Type: Office

Location: Taguig CityPhilippines

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About the role

  • Participate in initiatives and identify opportunities for technology operations
  • Evaluate basic or tactical challenges that require research and evaluation
  • Provide centralized command and control for major incident management
  • Review, analyze and escalate issues from key metric analysis, event monitors and reported service deviations
  • Develop knowledge of business cycles and capabilities to assess the impact of technology events on the business
  • Reduce the impact of application and infrastructure failures on business delivery
  • Engage various teams of troubleshooters to assess system health and issues
  • Present recommendations for resolving more complex situations
  • Provide information to functional colleagues, internal partners and stakeholders

Requirements

  • 2+ years of Technology Operations experience
  • 2+ years Windows 10/11 support
  • Laptop/desktop troubleshooting
  • Peripherals knowledge
  • Basic Networking / Structured Cabling knowledge
  • Apple MAC OS experience
  • Azure / Gen AI Certification is a plus
  • Basic Intune device sync, compliance checks, policy awareness
  • Azure AD / Entra ID fundamentals
  • M365 / OneDrive
  • LAN/Wi-Fi troubleshooting
  • IP basics
  • TCP/IP fundamentals
  • DNS
  • DHCP basics
  • IT Service Management / Tools - Ticket handling experience (ServiceNow preferred)
Benefits
  • Drug and Alcohol Policy
  • Equal Opportunity Employer
  • Accommodation for applicants with disabilities available upon request
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technology OperationsWindows 10Windows 11Laptop troubleshootingDesktop troubleshootingBasic NetworkingStructured CablingApple MAC OSIntune device syncTCP/IP
Soft Skills
Problem solvingCommunicationCollaborationAnalytical thinkingIncident managementStakeholder engagementRecommendation presentationResearch and evaluation
Certifications
Azure CertificationGen AI Certification