Technology Operations Analyst
Wells Fargo
full-time
Posted on:
Location Type: Office
Location: Taguig City • Philippines
Visit company websiteExplore more
Tech Stack
About the role
- Participate in initiatives and identify opportunities for technology operations
- Evaluate basic or tactical challenges that require research and evaluation
- Provide centralized command and control for major incident management
- Review, analyze and escalate issues from key metric analysis, event monitors and reported service deviations
- Develop knowledge of business cycles and capabilities to assess the impact of technology events on the business
- Reduce the impact of application and infrastructure failures on business delivery
- Engage various teams of troubleshooters to assess system health and issues
- Present recommendations for resolving more complex situations
- Provide information to functional colleagues, internal partners and stakeholders
Requirements
- 2+ years of Technology Operations experience
- 2+ years Windows 10/11 support
- Laptop/desktop troubleshooting
- Peripherals knowledge
- Basic Networking / Structured Cabling knowledge
- Apple MAC OS experience
- Azure / Gen AI Certification is a plus
- Basic Intune device sync, compliance checks, policy awareness
- Azure AD / Entra ID fundamentals
- M365 / OneDrive
- LAN/Wi-Fi troubleshooting
- IP basics
- TCP/IP fundamentals
- DNS
- DHCP basics
- IT Service Management / Tools - Ticket handling experience (ServiceNow preferred)
Benefits
- Drug and Alcohol Policy
- Equal Opportunity Employer
- Accommodation for applicants with disabilities available upon request
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technology OperationsWindows 10Windows 11Laptop troubleshootingDesktop troubleshootingBasic NetworkingStructured CablingApple MAC OSIntune device syncTCP/IP
Soft Skills
Problem solvingCommunicationCollaborationAnalytical thinkingIncident managementStakeholder engagementRecommendation presentationResearch and evaluation
Certifications
Azure CertificationGen AI Certification