Technology Operations Manager
Wells Fargo
full-time
Posted on:
Location Type: Office
Location: Taguig City • Philippines
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About the role
- Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations
- Manage the operational outcomes of key IT services delivered by network services and operations
- Identify and recommend opportunities for technology operations process improvement and development
- Leverage metrics to support infrastructure associated with applications that are highly automated
- Instill repeatable processes that consistently meet SLAs and OLAs
- Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
- Work with IT risk management, compliance and all lines of defense
Requirements
- 4+ years of Technology Operations experience
- 2+ years of Leadership experience
- Experience in Incident Management
- Experience in Problem Management
- Experience in Stakeholder Management
- Experience in IT infrastructure projects
- Experience in Project Management
- Technical knowledge on end user computing
- Basics of network & voice
- Experience in supporting contact centers
Benefits
- Flexible to work in night shifts and different sites within the country
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technology OperationsIncident ManagementProblem ManagementStakeholder ManagementIT infrastructure projectsProject Managementend user computingnetworkvoicecontact centers
Soft Skills
Leadershipteam managementprocess improvementcommunicationoperational outcomes management