Wells Fargo

Lead Fraud and Claims Operations Consultant

Wells Fargo

full-time

Posted on:

Location Type: Office

Location: Chandler • Arizona • North Carolina • United States

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Job Level

Senior

Tech Stack

SQLTableau

About the role

  • Work collaboratively with peers in support of a specific product responsibility (i.e. Digital products like Zelle or Wire Transfers), or functional areas like Aggregator access and Digital Wallet Provisioning.
  • Conduct complex research using technical and investigative methods from various business applications and datasets to identify root cause issues and control weaknesses related to single large loss cases or emerging fraud trends
  • Evaluate authentication control effectiveness
  • Lead fraud and claims initiatives to strengthen authentication capabilities, and reduce fraud loss while articulating customer impacts, contact center impacts and operational impacts related to recommended changes
  • Collaborate and consult with leadership and key business stakeholders, and make recommendations to develop/enhance controls to minimize fraud risk and impacts to the customer experience
  • Provide leadership, which can include mentoring and supporting less experienced staff, acting as an escalation point, and sharing technical knowledge
  • Participate and consult on key projects and initiatives as a subject matter expert and as a contributor to business requirements
  • Gain understanding of numerous systems, processes, and policies related to digital fraud risk management

Requirements

  • 5+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of business analytics using Tableau, Excel, and SQL for querying datasets
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud investigationsrisk managementcompliancebusiness analyticsdata queryingSQLTableauExcel
Soft Skills
collaborationleadershipmentoringconsultationcommunication