Fraud & Claims Management Consultant
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Chandler • Arizona • North Carolina • United States
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About the role
- Execute and implement changes needed for a Quality Assurance / Quality Control (QA/QC) Program.
- Partner with subject matter experts to make recommendations on internal survey questions.
- Assist program resources with documenting desktop procedures.
- Develop business training or communications.
- Source answers to moderately complex audit and testing questions for controls owned in the U.S.
- Review approved business changes to identify QC impacts.
- Identify and may implement process improvement.
- Use reporting and source material to develop presentations and other business documents to communicate key business announcements or changes.
- Lead monthly GO Recognition events and other employee engagement routines like National Customer Service Week.
- Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.
- Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics.
- Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations.
- Utilize independent judgment to guide moderate risk deliverables.
- Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business.
- Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business.
- Collaborate and consult with leaders and executive management.
Requirements
- 2+ years of Business Execution, Implementation, or Strategic Planning experience
- 2+ years of process improvement and implementation experience
- Process-improvement methodology experience (i.e., Six Sigma, Kaizan, etc.)
- Experience leading implementation efforts
- Risk and control experience
- Experience leading cross-business initiatives
- Quality Control or Quality Assurance experience
- The ability to manage tasks in a deadline driven environment
- Generative Artificial Intelligence (I.e., Co-Pilot, ChatGPT experience, etc.)
- Fraud & Claims Management or Fraud & Claims Management Business Assurance experience
- Experience developing presentations and other business documents to communicate key business announcements or changes
- Strong written and verbal communication skills
- Strong organizational skills
- Strong attention to detail.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality AssuranceQuality Controlprocess improvementSix SigmaKaizenrisk managementauditbusiness executionstrategic planningpresentation development
Soft Skills
communicationorganizational skillsattention to detailindependent judgmentcollaborationleadershipproblem-solvingtime managementemployee engagementconsultation