Wells Fargo

Fraud & Claims Operations Director

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: San Antonio • Arizona • North Carolina • United States

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Job Level

Lead

About the role

  • Oversee Detection Operations Specialty which reviews account cases for potential fraud for New Account Originations and potential First Party Fraud situations
  • Oversee the centralized Detection Operations fraud referrals from more than 70 referrals source across the bank for fraud
  • Responsible for providing fraud reviews for Merchant Services and serve as a liaison for Fraud Detection Operations with Merchant Services
  • Build high-performing teams focused on driving business results through effective leadership and team member engagement
  • Contribute to broad Operations strategies with a One Wells Fargo lens
  • Initiate action, manage change, and build partnerships to gain consensus across the team
  • Utilize strong transformational leadership, relationship management, influencing, and execution skills
  • Understand and operate successfully in a complex, heavily matrixed corporate environment

Requirements

  • 8+ years of Fraud Claim Investigation or Policy Violations, Risk Management, or Compliance experience
  • 4+ years of management experience
  • 6 + years direct management experience
  • 6 + years of Financial Services Fraud Detections Operations experience
  • 4+ years of experience leading a fast paced, demanding, and deadline driven operational environment
  • 4+ years demonstrated ability to lead teams with a high level of team member engagement
  • 4 + years of experience creating and executing competitive and innovative operational business strategies, processes, and policies
  • 4+ Years of effectively partner and influence at the senior and executive level.
  • Experience with fraud detection tools, techniques, and supporting processes, with an emphasis on credit and debit card, checks, ACH and deposit functions.
  • Proven ability to drive execution and translate strategies into specific goals, tactics, action plans, and deliverables.
  • Proven success attracting, leading, and engaging a diverse team with different levels of experience across multiple geographies and creating a culture of service and efficiency.
  • Comprehensive knowledge of Fraud Operations organizational structures, functional roles, and corresponding capabilities to assess inherent risks.
Benefits
  • This position offers a hybrid work schedule
  • Ability to travel up to 10% of the time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Fraud Claim InvestigationRisk ManagementComplianceFraud Detection OperationsOperational Business StrategiesFraud Detection ToolsCredit and Debit Card FraudChecks FraudACH FraudDeposit Functions
Soft Skills
Transformational LeadershipRelationship ManagementInfluencingExecution SkillsTeam Member EngagementChange ManagementPartnership BuildingConsensus BuildingDriving Business ResultsLeading Diverse Teams