Direct management and oversight of Level 1 operational services.
Execute a transformation plan to enhance Level 1 services and manage the revised service
Implementation of Observability telemetry to monitor critical business services
Develop and implement strategies to reduce manual work by leveraging automation and Gen AI
Identify and implement Shift-Left strategies to migrate work from Level 2 (as goal is for this function to handle 80% of production issues)
Implement a model to oversee Batch processing end to end - this will involve the identification of batch critical flows to ensure all business SLAs are achieved

Requirements

8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
8+ years of experience and expertise in platforms and application support within a financial services organization
8+ years of experience and expertise in incident prevention methodologies, risk management frameworks, and operational excellence principles
8+ years of experience and expertise in cloud infrastructure, containerization platforms, application monitoring tools, and security technologies
4+ years of Management experience
4+ years of Site Reliability Engineering experience

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

automationGen AIShift-Left strategiesBatch processingincident prevention methodologiesrisk management frameworksoperational excellence principlescloud infrastructurecontainerization platformsapplication monitoring tools

Soft Skills

strategic leadershipmanagementoversightcommunicationproblem-solving