Wells Fargo

Lead Quality Assurance Administrator, Global Payments & Liquidity

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • Iowa • North Carolina • United States

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Job Level

Senior

About the role

  • Lead and mentor the quality assurance team, providing day‑to‑day guidance, coaching, and subject matter expertise
  • Perform and oversee complex quality reviews, scoring, calibration, and secondary checks to ensure accuracy, consistency, and compliance with internal and regulatory requirements
  • Analyze findings, identify trends, and recommend improvements to processes, tools, and quality standards
  • Coordinate and maintain business processes, procedures, and policies by partnering with control owners, SMEs, and project teams
  • Support operational tasks for the business, ensuring high attention to detail, timely execution, and effective issue escalation
  • Deliver training, documentation, and performance feedback to drive continual improvement and operational effectiveness
  • Collaborate and communicate with business partners, senior leaders, and team members to support quality outcomes and departmental goals
  • Monitor quality assurance programs to identify gaps, risks, and opportunities for improvement
  • Provide guidance on regulatory, procedural, and compliance requirements to ensure consistent interpretation across the team
  • Facilitate team calibrations, dispute resolutions, and decision-making processes to maintain fair and accurate scoring.

Requirements

  • 6+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Knowledge and experience with GPL products, services, and/or implementation
  • Exceptional writing, editing, and formatting skills with strong analytical skills with high attention to detail and accuracy
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Strong analytical skills and ability to solve complex issues
  • Experience in problem analysis, solution implementation, and change management
  • Ability to communicate confidentially and professionally
  • Ability to take initiative and work independently with minimal supervision in a structured environment
  • Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
  • Strong attention to detail and accuracy skills
  • Strong time management skills and ability to meet deadlines.
Benefits
  • Professional development opportunities
  • Hybrid work schedule
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Quality AssuranceQuality ReviewsCalibrationProcess ImprovementProblem AnalysisSolution ImplementationChange ManagementRegulatory ComplianceAttention to DetailAnalytical Skills
Soft Skills
LeadershipMentoringCommunicationCollaborationTime ManagementInitiativeIndependenceCoachingFeedback DeliveryConflict Resolution