Lead or participate in managing and supporting the delivery of technology products and services of high-profile business unit clients and contribute to large scale solutions planning related to Technology Business Services
Ensure service quality and cost effectiveness of solutions
Review customer information with the technology team and implement technical initiatives for highly complex projects impacting multiple lines of business or across the enterprise
Understand and ensure compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives
Make decisions in complex and multifaceted situations requiring solid understanding of managing multiple medium technology development efforts that influence and lead broader work team and drive new initiatives
Collaborate and consult with the technology team and more experienced management within Technology Business Services functional area to resolve Information Technology issues and provide customers with best possible solutions
Provide guidance on leveraging new technology

Requirements

5+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
Hogan IDS experience: Extensive exposure to Hogan IDS deposit processing workflows and release activities, including supporting implementation readiness and coordinating production validation with team and cross‑functional partners
Testing strategy and planning: Demonstrated experience developing comprehensive testing strategies and test plans, with the ability to influence testing approaches across cross‑functional teams
Experience with APIs: Perform API testing and validation to verify business rules and downstream behavior, including building and maintaining test coverage using Postman, validating response structures, troubleshooting defects, and supporting regression testing for changes impacting our processes
Designing and reviewing technical solutions: Contribute to solution and design reviews and technical change readiness by evaluating impacts across systems, confirming operational considerations, and aligning delivery with Secure SDLC and enterprise governance requirements
Experience with GenAI: Leverage GenAI tools to accelerate day‑to‑day delivery by drafting and refining test documentation and improving throughput and quality. Familiar with enterprise GenAI offerings such as M365 Copilot and GenAI platforms and tools
Strong analytical skills: Ability to interpret complex data flows and reconcile results, identify defects with potential customer impact, and support root‑cause analysis by connecting system behavior to business outcomes
Strong communication and mentoring skills: Communicate complex technical behavior in clear business terms, provide status and validation updates, support documentation and knowledge transfer, train co‑workers, and mentor junior employees
Delivery ownership: Proven ability to operate with minimal oversight, manage testing deliverables end‑to‑end, and ensure timely execution of testing commitments

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Information TechnologyHogan IDSAPI testingtesting strategytest planningSecure SDLCGenAIPostmandata analysisroot-cause analysis

Soft Skills

analytical skillscommunication skillsmentoring skillscollaborationdecision makingproblem solvinginfluencingguidanceconsultationdelivery ownership