Wells Fargo

Conversational AI Leader

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • North Carolina • Texas • United States

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Job Level

Senior

About the role

  • Manage and develop teams dedicated to supporting the overall strategy, prioritization and execution of initiatives in multiple core Voice Artificial Intelligence disciplines
  • Consult with Artificial Intelligence and Digital Product Managers, identify, functional design, prototyping, testing and training
  • Identify and recommend machine learning solutions for handing unstructured intelligence based content and natural language generation for knowledge representation
  • Influence and collaborate with leaders to set line of business priorities and timelines
  • Collaborate and influence all levels of professionals including more experienced managers
  • Lead team to achieve objectives
  • Manage allocation of people and financial resources for Artificial Intelligence Solutions
  • Develop and guide a culture of talent development to meet business objectives and strategy

Requirements

  • 6+ years of Artificial Intelligence Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of management or leadership experience
  • Experience in Contact Center operations, technology, and voice channel design.
  • Direct people management experience overseeing teams responsible for AI design, configuration, and deployment of customer‑facing applications.
  • Experience working in a highly complex environment, supporting multiple stakeholders at an enterprise level.
  • Strong working knowledge of Financial services and customer needs in this space, including banking, lending, brokerage, and wealth management.
Benefits
  • 10% travel
  • This position is not eligible for visa sponsorship
  • This position requires the ability to work onsite at one of the posted locations
  • This position does not offer relocation assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Artificial Intelligence Solutionsmachine learningnatural language generationknowledge representationAI designconfigurationdeploymentvoice channel designContact Center operationsfinancial resource management
Soft Skills
team managementleadershipcollaborationinfluencetalent developmentstrategic prioritizationcommunicationconsultationproblem-solvingstakeholder management