Technology Operations Analyst
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Tempe • Arizona • Minnesota • United States
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Salary
💰 $29 - $48 per hour
About the role
- Participate in initiatives and identify opportunities for technology operations
- Evaluate basic or tactical challenges that require research and evaluation
- Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
- Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
- Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
- Reduce the impact of application and infrastructure failures on business delivery
- Engage various teams of trouble-shooters to assess system health and issues
- Present recommendations for resolving more complex situations
- Provide information to functional colleagues, internal partners and stakeholders
Requirements
- 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of Autosys or batch support experience
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technology Operationsincident managementmetric analysisevent monitoringapplication supportinfrastructure supporttroubleshootingproblem resolutionresearch and evaluationbusiness impact assessment
Soft Skills
communicationcollaborationanalytical thinkingproblem-solvingstakeholder engagementrecommendation presentationteam coordinationorganizational skillsadaptabilitycritical thinking