Senior Lending Operations Manager
Wells Fargo
full-time
Posted on:
Location Type: Office
Location: Irving • Arizona • Texas • United States
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Job Level
About the role
- Manage and develop large Loan Servicing teams responsible for a variety of processing functions, documentation, loan monitoring, or loan servicing.
- Engage and influence stakeholders, internal and external partners, and peers associated with the Lending Operations functional area.
- Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area.
- Participate in the formulation and implementation of new and revised systems, policies, and guidelines.
- Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies.
- Determine appropriate strategies and actions of Lending Operations team to meet moderate to high-risk deliverables.
- Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards.
- Collaborate with and influence all levels of professionals, including experienced managers.
- Provide oversight of external vendors and their performance.
- Provide quality customer service.
- Manage allocation of people and financial resources for Lending Operations.
- Develop and guide a culture of talent development to meet business objectives and strategy.
Requirements
- 6+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, education
- 3+ years of management or leadership experience
- 5 years lending servicing operations experience including, repossession operations, impounds, and reinstatements
- 3 years direct management experience and vendor management
- Ability to drive work and processes for results.
- Strong attention to detail and analytic aptitude, strategic thinker, problem solver, Partnering and collaboration skills
- Highly effective communication skills
- Ability to handle multiple important projects simultaneously.
- Have a high sense of personal accountability.
- Ability to Build and maintain a culture of operational excellence.
Benefits
- Health insurance
- 401(k) plan
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan servicingtransactions processingrisk managementcompliancepolicy developmentvendor managementfinancial resource allocationprocess improvementquality standardscustomer service
Soft Skills
leadershipstrategic thinkingproblem solvingattention to detailpartneringcollaborationcommunicationpersonal accountabilitytalent developmentmulti-project management