Wells Fargo

Senior Quality Assurance Administrator

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Salt Lake City • Iowa • North Carolina • United States

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Job Level

Senior

About the role

  • Perform hands-on QA scoring and review of WellsOne Fraud and Billing work to ensure accuracy, policy adherence, compliance alignment, and correct application of procedures.
  • Apply QA methodology, scoring standards, and review thresholds consistently across all assigned evaluations.
  • Document exceptions, errors, and discrepancies clearly and accurately, escalating issues in accordance with team procedures.
  • Make final scoring decisions on fraud and dispute work and ensure proper documentation and communication of outcomes.
  • Review systems, workstreams, and documentation to ensure company standards are met, exceptions are noted, and issues are escalated appropriately.
  • Maintain, update, and improve desktop procedures, job aids, and QA process documentation in partnership with the QA Associate Manager.
  • Support production of QA metrics, performance summaries, and insights reflecting trends, gaps, or risk indicators.
  • Prepare calibration materials, facilitate calibration sessions, and ensure scoring consistency across reviewers and stakeholders.
  • Provide coaching and feedback to QA team members to promote accuracy, adherence to standards, and ongoing capability building.
  • Collaborate with business partners, operational leaders, and QA team members to ensure visibility into quality outcomes and emerging risks.

Requirements

  • 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Experience supporting QA in fraud, billing, payments, or financial services environments
  • Strong analytical skills with the ability to identify trends, gaps, and root-cause drivers
  • Ability to interpret policies, procedures, and regulatory requirements and translate them into QA decisions
  • Proficiency with QA scorecards, workflow tools, reporting systems, and Excel
  • Strong written and verbal communication skills, including documentation and training experience
  • Ability to work independently, manage competing priorities, and maintain accuracy in a fast-paced environment
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Quality AssuranceQA methodologyscoring standardsQA scorecardsworkflow toolsreporting systemsExcelfraud analysisbilling processespayments
Soft Skills
analytical skillscommunication skillsdocumentation skillscoachingfeedbackindependencetime managementaccuracycollaborationproblem-solving