Define and drive the architectural and engineering direction of the ServiceNow platform.
Ensure platform initiatives are delivered securely, at scale, and in alignment with enterprise standards.
Lead technical feasibility and integration efforts as governance expands to include Artificial Intelligence - Solution Domains Across IT, HR, Risk and Platform.
Establish and evolve platform standards, patterns, and guardrails.
Ensure governance models are scalable, pragmatic, and consistently applied across the ServiceNow ecosystem.
Provide technical leadership for GenAI capabilities on ServiceNow, business case development, architectural alignment with enterprise AI strategy.
Collaborate to enforce consistent UX and interaction patterns across employee-facing experiences.
Partner with Platform Architects to identify technical debt across GenAI and platform domains, drive modernization efforts that align with enterprise architecture standards.
Serve as a technical authority and integrator across governance, GenAI capabilities, platform stability, and modernization initiatives.

Requirements

7+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
5+ years of ServiceNow Development, Design, or Implementation experience
Proven experience establishing and scaling a Platform Center of Excellence (CoE) with enforceable governance models that balance innovation with platform health and technical debt control.
Hands-on expertise designing and operationalizing AI governance frameworks on ServiceNow, including AI Search, Now Assist, Virtual Agents, and Agentic flows, with emphasis on security, data residency, model risk management, prompt/response guardrails, and performance.
Advanced experience architecting resilient, scalable, maintainable integrations (APIs, eventing, messaging) across large tool ecosystems; familiarity with A2A protocols, zero-trust patterns, and observability/SRE practices for integration health.
Experience in financial services or other regulated industries; familiarity with model risk management and data protection in AI-enabled features.
Executive presence and influence—serving as a trusted partner to engineering leadership, product management, enterprise architecture, and technology executives; skilled at portfolio rationalization, platform strategy alignment to product strategy, and value realization.
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist
ServiceNow Certified Technical Architect / Certified Master Architect
Strong verbal, written, and interpersonal communication skills
A BS/BA degree or higher

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow DevelopmentServiceNow DesignServiceNow ImplementationAI governance frameworksAPI integrationeventingmessagingzero-trust patternsobservabilitySRE practices

Soft Skills

technical leadershipexecutive presenceinfluencecommunication skillscollaborationportfolio rationalizationplatform strategy alignmentvalue realization

Certifications

ServiceNow Certified Application DeveloperServiceNow Certified Implementation SpecialistServiceNow Certified Technical ArchitectCertified Master Architect