Technology Business Systems Consultant – Lockbox Operations
Wells Fargo
full-time
Posted on:
Location Type: Office
Location: Charlotte • Minnesota • North Carolina • United States
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Salary
💰 $33 - $55 per hour
About the role
- Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
- Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
- Present recommendations for resolving business problems
- Exercise some independent judgment when developing project budgets, project plans, and schedules
- Provide information about communication between business and technology teams
- Work with business user groups to provide training, handle questions, observe user needs, and document results
Requirements
- 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of experience working with the RIDS / Vicor Lockbox platform
- Knowledge and understanding of Payment Operations / Lockbox policies and procedures
- Ability to provide level 2 production application support to resolve transmission issues to prevent client impact
- Ability to research and resolve requests
- Experience performing all system upgrade user acceptance testing functions
- Knowledge to troubleshoot and resolve defects for system upgrades
- Experience with continuous improvement projects to increase quality and efficiency
- Experience engaging with subject matter experts on both systems and operational processes
- Experience partnering with team members internationally to troubleshoot production issues and share knowledge
- Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint) skills
- Advanced verbal, written, and interpersonal communication skills
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business Systems DataRIDS platformVicor Lockbox platformPayment OperationsLockbox policieslevel 2 production application supportuser acceptance testingtroubleshootingcontinuous improvementsystem upgrades
Soft Skills
independent judgmentcommunicationtrainingproblem-solvingresearchinterpersonal communicationcollaborationdocumentationpresentationengagement