Wells Fargo

Fraud & Claims Operations Representative

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Winston-Salem • North Carolina • Utah • United States

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Job Level

Junior

About the role

  • Review constant incoming accounts for fraud which would involve analyzing cardholder activity
  • Identify potential fraud trends and provide communication to management or team
  • Reach out to cardholders or merchants to validate spend
  • Research and analyzes complex activity using multiple systems and research techniques and detect potentially fraudulent activity and take appropriate action
  • Needs to be self-motivated and can make decisions on ambiguous information and decide on the proper action(s) to be taken
  • Reviews more complex/unique situations with senior department staff
  • The specialist may also handle incoming emails pertaining to fraud or suspected fraud
  • Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customers and to deescalate difficult, as well as sensitive information as a part of resolving a claim

Requirements

  • 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ year of fraud prevention and/or fraud claims experience within the Financial Services industry
  • Credit card industry experience
  • Exposure to TSYS Credit Card System Knowledge and or direct experience with ServiceView
  • Microsoft Office proficiency, especially with Excel
  • Ability to identify potential fraud risk and take appropriate action to prevent loss
  • Experience with Hogan or other DOS mainframe systems
  • Knowledge and understanding of Commercial Card , MasterCard, or Visa products
  • Strong analytical skills with high attention to detail and accuracy
  • Outstanding problem solving and decision-making skills
  • Strong organizational, multi-tasking, and prioritizing skills
  • Ability to work effectively in a team environment
  • Strong, clear and concise written and oral communication skills
Benefits
  • Flexible work arrangements
  • Wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud preventionfraud claimscustomer serviceanalytical skillsMicrosoft ExcelHoganTSYS Credit Card SystemServiceViewCommercial Card knowledgeMasterCard knowledge
Soft Skills
problem solvingdecision makingorganizational skillsmulti-taskingprioritizingteamworkcommunication skillsattention to detailself-motivationrapport building