Senior Lead Digital Product Manager – Merchant Services
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Irving • Arizona • Iowa • United States
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Job Level
About the role
- Act as an expert advisor to senior leadership to develop or influence products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across the core solutions platform
- Provide vision, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact
- Engage with Sales Segment Leaders, Clients, and other stakeholders to understand needs and define acceptance and value-added business services strategy
- Work closely with Business Enablement & Marketing to coordinate internal training and awareness + go-to-market strategy and ongoing client communications
- Understand the competitive landscape, emerging capabilities, existing pain points, etc. to inform the strategy
- Develop business plans, models, & justifications in support of product development & commercialization investment
- Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
- Coordinate highly complex activities and guidance to others
- Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
- Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
Requirements
- 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of experience within Merchant Services and payments acquiring
- Deep knowledge and working experience within merchant acquiring business, payment gateways, vertical markets (retail, restaurant, professional services), ISV/VAR solutions
- Experience working with third party vendors
- Demonstrated track record of working effectively in a team environment, across all organizational levels, and building superior partnerships with a broad set of partners
- Experience with large scale transformation initiatives
- Demonstrated ability for self-management, problem-solving, and critical decision making in an efficient manner using strong analytical thinking
- Proven ability to understand customer and end user needs and translate into delivery themes
- Experience with business analysis, eliciting use cases and requirements from business partners
- Entrepreneurial approach to product management: biased towards experimentation, execution, and moving quickly
- Exceptional problem solving and analytical skills with proven ability to turn findings into executable plans
- 5+ years of experience with Agile practices and frameworks to include Scrum, Kanban, and collaboration tools such as Jira, Confluence, and Sharepoint
- Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions
- Demonstrated track record of effective influencing and collaboration at all levels
- Exceptional problem solving abilities
- Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
- Excellent written and oral communication skills with ability to clearly communicate results.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
digital product managementmerchant acquiringpayment gatewaysbusiness analysisAgile practicesScrumKanbananalytical thinkingproblem-solvingdecision making
Soft Skills
self-managementcollaborationinfluencingcommunicationteamworkcreativityinnovationcritical thinkingexecutionadaptability