Wells Fargo

Fraud & Claims Operations Representative

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Chandler • Arizona • North Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience
  • Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customers and to deescalate difficult, as well as sensitive information as a part of resolving a claim
  • Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications
  • May contact third parties for research, as needed
  • Receive direction from supervisor and escalate questions or issues
  • Interact with immediate team and functional area on a wider range of information, plus internal or external customers

Requirements

  • 1+ years of Customer Service experience
  • 1 year of experience in retail banking
  • Experience and knowledge with New Account Fraud Originations
  • 1 year of experience handling check negotiability and validation
  • Experience using internal systems PREVENT, RMS/Lexis Nexus, OIB, and CCM
  • Solid understanding of banking regulations, compliance standards, policies, and operational procedures
  • Strong organizational skills with the ability to prioritize tasks, meet deadlines, and thrive under pressure in a dynamic setting
  • Proficient in working across multiple digital platforms, applications, and using advanced search tools to access information
  • Outstanding verbal, written, and interpersonal communication skills
  • Analytical mindset with exceptional attention to detail and accuracy
  • Ability to collaborate effectively within a team while also working independently when needed
  • Knowledge of fraud detection and customer fraud claim processes
  • Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Benefits
  • Drug free workplace
  • Accommodation for applicants with disabilities is available
  • Equal opportunity employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceretail bankingNew Account Fraud Originationscheck negotiabilityvalidationfraud detectioncustomer fraud claim processesMicrosoft Office Suiteanalytical skillsattention to detail
Soft Skills
communication skillsinterpersonal skillsorganizational skillsability to prioritize tasksmeet deadlinesthrive under pressurecollaborationindependencerapport buildingde-escalation