Wells Fargo

Business Support Manager

Wells Fargo

full-time

Posted on:

Location Type: Office

Location: Saint Louis • Minnesota • Montana • United States

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Salary

💰 $77,000 - $133,000 per year

About the role

  • Work closely with FiNet business owners and divisional leaders to ensure the timely execution and delivery of brokerage transactional and service support functions for clients, and Financial Advisors across multiple sales locations.
  • Serve as primary escalation point of contact for operational and service inquiries from FAs, FiNet business owners, the back office, clients, and other operational associates.
  • Act as a resource to provide coaching for FiNet practices toward adoption of new business tools and applications.
  • Play a critical role in assisting FiNet Business Owners, Divisional leaders to execute the service and support model that allows them to onboard, retain and develop Client Associates while delivering superior service to clients.
  • Serve as the key contact for operational risk management issues across the division and manage service standards to ensure timely and accurate delivery of operations support.
  • Communicate and enforce firm operational policy and procedures and ensure adherence to these policies and procedures.

Requirements

  • 4+ years of Financial Services Industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years leadership experience
  • Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
  • FINRA registration including Series 65 (or FINRA recognized equivalents)
  • FINRA registration including Series 66 (or FINRA recognized equivalents)
  • Strong client service skills
  • Strong attention to detail and accuracy skills
  • Effective organizational, multi-tasking, and prioritizing skills
  • Knowledge and understanding of branch exams and regulatory requirements from an operational support perspective
  • Relationship management skills
  • Experience with FiNet and/or independent advisors
  • Strong operational experience
  • Knowledge and understanding of brokerage advisor tools
Benefits
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
FINRA Series 7FINRA Series 63FINRA Series 66FINRA Series 65brokerage advisor toolsoperational risk managementservice standardsclient serviceattention to detailorganizational skills
Soft Skills
leadershipcoachingrelationship managementmulti-taskingprioritizingcommunicationservice deliveryproblem-solvingclient supportteam collaboration
Certifications
FINRA registrationFINRA recognized equivalents