Wells Fargo

Senior Technology Business Analyst

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • Arizona • Iowa • United States

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Salary

💰 $87,000 - $154,000 per year

Job Level

Senior

About the role

  • Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
  • Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
  • Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
  • Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
  • Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
  • Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
  • Coordinate communication and information flow between business and technology teams

Requirements

  • 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Product Management experience.
  • 2+ years of Agile experience
  • 1+ years of Call Routing Platform experience
  • 2+ years of financial industry experience
  • 2+ years of experience delivering complex enterprise-wide information technology solutions
  • Experience with Contact Center Applications such as IVR, Routing and associated systems and platforms used to drive intelligent self-service
  • Previously working in Product organizations
  • Experience with writing user stories, Features and EPICs
  • Working on large and complex applications with multiple stakeholders
  • Experience working in a dynamic agile environment, supporting applications with multiple dependencies
  • Leading and conceptualizing a solution for a problem statement
  • Experience working on Digital products in close integration with other channels (Voice Channel)
  • Understanding of IVR/IVA and call routing platforms and softphone (UI), including the ability to maintain and configure customer experiences
Benefits
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Business Systems DataProduct ManagementAgileCall Routing PlatformContact Center ApplicationsIVRRoutingUser StoriesFeaturesEPICs
Soft Skills
LeadershipCollaborationConsultationProblem SolvingCommunicationProject ManagementProcess ImprovementTeam CoordinationStakeholder ManagementAdaptability