Analyze conversational data to identify gaps, improve NLP accuracy, and enhance customer experience.
Monitor and report on AI model performance, including precision, recall, and customer satisfaction metrics.
Support the design and testing of scalable machine learning solutions aligned with business goals.
Provide feedback and insights to improve AI training programs and user adoption.
Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business.
Understand the strategy to recommend solutions on solving business challenges.
Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits.
Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions.
Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders.
Decision key issues which may arise during development or implementation.
Collaborate and consult with peers, colleagues and managers to resolve and achieve goals.

Requirements

4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to apply linguistic theory to computational models, including syntax, semantics, and pragmatics.
Experience working with language corpora, tokenization, part-of-speech tagging, and parsing techniques.
Strong understanding of intent classification, entity recognition, and call flow design.
Experience with data visualization and reporting tools (e.g., Tableau, Looker).
Familiarity with conversational AI platforms (e.g., Google Dialogflow CX, Amazon Lex).

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Artificial IntelligenceNatural Language Processingmachine learninglinguistic theorytokenizationpart-of-speech taggingintent classificationentity recognitioncall flow designdata visualization

Soft skills

leadershipcollaborationinfluence without authoritystrategic thinkingproblem solvingcommunicationcross-functional teamworkfeedback provisionanalytical thinkingstakeholder management