Wells Fargo

User Acceptance Testing Coordinator

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Irving • Iowa • North Carolina • United States

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About the role

  • Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
  • Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
  • Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
  • Work independently to make recommendations for support function by providing support and leadership
  • Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
  • Collaborate and consult with team leaders in developing project plans, policies and procedures
  • Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Requirements

  • 4+ years of Business Execution, Implementation, or Strategic Planning experience
  • 3+ years UAT experience
  • 3+ years of experience understanding business and technical requirements and developing UAT test scripts for large complex programs
  • 3+ years of experience with Agile tools such as Octane, Confluence, and JIRA
  • 2+ years of contact center application experience such as IVR, Call Routing, Workforce management, quality management in FIS Organization (desired)
  • 2+ years of experience writing or updating business documents such as BRDs, testing matrices or scenarios, user guides and procedures (desired)
  • Excellent written and verbal communication skills
  • Ability to quickly establish credibility to build and maintain effective working relationships
Benefits
  • competitive salary
  • robust benefits package
  • programs to support your work-life balance and well-being

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Business ExecutionImplementationStrategic PlanningUATAgileTest ScriptsBusiness Requirements Documents (BRDs)Testing MatricesUser GuidesProcedures
Soft skills
Analytical SkillsLeadershipCommunicationRelationship ManagementCollaborationIndependenceCredibilityCustomer ExperienceRisk MitigationEfficiency