Define, refine, and prioritize the team backlog aligned with Program PI objectives
Write clear features for dev team to decompose into user stories, define acceptance criteria, and ensure business context
Develops Jira stories to document requirements
Collaborate closely with Dev Team partners to refine feature requirements and support translation into user stories
Work with the team to scope iteration goals and balance capacity vs. commitment
Manage the Jira backlog and ensure proper Jira hygiene
Identify opportunities to leverage capabilities across value streams
Assess existing operational procedures to identify opportunities to optimize in the target-state ecosystem and eliminate waste and pain points
Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
Research moderately complex business, operational, and strategic initiatives that require analytical skills
Work independently to make recommendations for support function by providing support and leadership
Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
Collaborate and consult with team leaders in developing project plans, policies and procedures
Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
Supports requirements definition via operational stakeholder elicitation, collaboration with Tech partners on black-box testing, and analysis of data to derive requirements
Identify cross-impacts/interdependencies and collaborate with Value Stream Leads and Capability Product Managers to manage effectively
Acts as proxy for customers and business stakeholders within the team
Ensures deliverables support capability, product, or value stream outcomes

Requirements

5+ years of Business Execution, Implementation, or Strategic Planning experience
4+ years leading large-scale transformation programs operating in complex IT ecosystems
Previous experience in project management, change management, or process improvement
4+ years of payments, wires or operations experience preferred
Experience/knowledge of HV RTGS systems (Fedwire, CHIPS), Swift Network and ISO 20022 messaging standards preferred
5+ years of Agile experience preferably in a Product Owner or Product Manager role
Expert/Advanced Jira skills and experience maintaining Jira board hygiene
Knowledge and understanding of operational processes and operational risk management
Investigations experience (knowledge of Pega or investigations as a business)
General understanding of technology change management and SDLC processes
Release management experience (including go/no-go governance, oversight of tech deployments, and coordination of customer migrations/go-lives)
Good understanding of agile/product metrics and instrumentation managing product backlogs and aligning stakeholders on prioritization tradeoffs
Experience creating and maintaining business/product capability catalogs
Demonstrated experience designing and leading cross-enterprise projects
Ability to translate and summarize complex data into understandable, actionable information and recommendations

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

AgileJiraproject managementchange managementprocess improvementoperational risk managementrelease managementSDLCpaymentsISO 20022

Soft skills

leadershipcollaborationanalytical skillscommunicationrelationship managementproblem-solvingstrategic planningindependent workprioritizationcustomer experience