Branch Support Manager
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Carlsbad • California • 🇺🇸 United States
Visit company websiteSalary
💰 $92,000 - $145,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the initial point of contact for operational, service and technology inquiries from Financial Advisors, the branches, and other Support Center associates
- Act as a liaison between Market Leaders, Branch/Area Managers, the Brokerage Support team, and Client Associates in various aspects of operations, compliance, and technology
- Collaborate with the Brokerage Support Manager and other support team members, as projects require, ensuring consistent and efficient execution of the firms Operational, Compliance policies and procedures
- Be responsible for execution of various approvals for the Support team including supervisory review and approval of operational transaction requests such as asset movement, account maintenance, order errors, document approvals and various remediation projects
- Be responsible for onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets
- Support firm goals to drive adoption around key CRG ease of doing business initiatives across the market
- Ensure Client Associates are trained in key CRG ease of doing business initiatives
- Visit branches across the Market to oversee operational/support practices and coach on operational risk
Requirements
- 4+ years of Financial Services Industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- US Only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
- 1+ years of leadership experience
- Familiarity with Support Center model
- Knowledge and understanding of branch exams and regulatory requirements from an operational support perspective
- Strong client service skills
- Strong attention to detail and accuracy skills
- Effective organizational, multi-tasking, and prioritizing skills
- Strong verbal, written, and interpersonal communication skills
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
FINRA Series 7FINRA Series 63FINRA Series 66operational transaction requestscompliance policiesregulatory requirementsonboardingtrainingclient service
Soft skills
leadershipattention to detailorganizational skillsmulti-taskingprioritizingverbal communicationwritten communicationinterpersonal communication
Certifications
FINRA registration