WellnessLiving

Onboarding Specialist

• Lead clients through a seamless onboarding journey, ensuring timelines are met and expectations are exceeded
• Deliver personalized online product training tailored to the client’s business needs
• Build strong relationships with customers by providing proactive communication and clear progress updates
• Collaborate with cross-functional teams to resolve onboarding challenges and continuously improve the client experience
• Manage support tickets and issues with urgency, maintaining a solutions-first mindset
• Coordinate efforts to transition customers smoothly from previous systems or to new implementations
• Uphold a high level of professionalism and embody the core values of WellnessLiving