Wellness Equity Alliance

Patient Care Coordinator

• Conduct high-volume outbound telephone outreach to prospective CalAIM members identified through health plan referrals, community referrals, and internal lead lists.
• Explain WEA services, Enhanced Care Management (ECM), and Community Supports programs to eligible individuals.
• Build rapport and engage individuals who may be hesitant or difficult to reach.
• Screen potential participants for program eligibility and interest.
• Schedule enrollment appointments and coordinate warm handoffs to Care Managers and other clinical team members.
• Document all outreach activities, patient interactions, and enrollment outcomes accurately in designated systems.
• Maintain productivity standards related to outreach volume, contact rates, and enrollment goals.
• Follow established workflows, scripts, and compliance requirements regarding patient communication.
• Collaborate with supervisors and program staff to improve outreach effectiveness and patient engagement.
• Maintain confidentiality and comply with HIPAA and all applicable privacy regulations.