Patient Care Coordinator

Wellness Equity Alliance

Patient Care Coordinator conducting telephonic outreach to CalAIM members for Wellness Equity Alliance. Engaging patients and facilitating enrollment in Enhanced Care Management and Community Supports programs.

Posted 6/30/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $25 - $28 per hourWebsite

About the role

Key responsibilities & impact

Conduct high-volume outbound telephone outreach to prospective CalAIM members identified through health plan referrals, community referrals, and internal lead lists.
Explain WEA services, Enhanced Care Management (ECM), and Community Supports programs to eligible individuals.
Build rapport and engage individuals who may be hesitant or difficult to reach.
Screen potential participants for program eligibility and interest.
Schedule enrollment appointments and coordinate warm handoffs to Care Managers and other clinical team members.
Document all outreach activities, patient interactions, and enrollment outcomes accurately in designated systems.
Maintain productivity standards related to outreach volume, contact rates, and enrollment goals.
Follow established workflows, scripts, and compliance requirements regarding patient communication.
Collaborate with supervisors and program staff to improve outreach effectiveness and patient engagement.
Maintain confidentiality and comply with HIPAA and all applicable privacy regulations.

Requirements

What you’ll need

High school diploma or equivalent.
Minimum of one (1) year of patient centered care experience in patient services, healthcare outreach, call center operations, care coordination, or a related field.
Excellent verbal communication and active listening skills.
Strong organizational and documentation skills.
Ability to work independently in a remote environment.
Proficiency with Microsoft Office and web-based applications.
Ability to manage a high volume of outbound calls while maintaining professionalism and empathy.
Bilingual English/Spanish strongly preferred.

Benefits

Comp & perks

Professional Development: Opportunity to collaborate with cross-functional leaders across Behavioral Health, Medical, Street Medicine, Public Health, Rural Health, and Tribal Health initiatives.

ATS Keywords

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Hard Skills & Tools

Patient ServicesCall Center OperationsCare CoordinationDocumentation SkillsOutbound Call Management

Soft Skills

Active ListeningOrganizational SkillsEmpathyIndependence