Create and Maintain Operational Documentation
Draft and update Standard Operating Procedures (SOPs) for key workflows and daily tasks
Keep all documentation accurate, accessible, and current in tools like Confluence or SharePoint
Partner with process owners to capture changes in real time
Conduct regular audits to ensure documentation remains relevant and compliant
Monitor and Resolve Operational Issues
Actively monitor key systems and workflows to identify and troubleshoot issues
Escalate and resolve problems based on urgency and impact
Collaborate with IT, technical support, and business units to implement solutions
Maintain an incident log to support root-cause analysis and future prevention
Analyze Operational Data for Insights and Improvement
Compile and review data from ERP, CRM, and BI tools to uncover trends
Build and distribute recurring and ad hoc performance reports
Identify recurring bottlenecks through trend and root-cause analysis
Translate operational insights into actionable recommendations for leadership
Support Process Improvement and System Initiatives
Assist in the rollout of process redesigns and system enhancements
Participate in testing and validating new system features before deployment
Document requirements, track milestones, and support change management efforts
Leverage automation tools to streamline and optimize recurring tasks
Manage Vendor and Internal Service Relationships
Maintain vendor records, contracts, and performance KPIs
Track service levels and escalate issues when KPIs are not met
Support vendor renewals, negotiations, and billing reconciliation
Act as a liaison between vendors and internal teams to ensure seamless collaboration

Requirements

2–4 years of experience in operations, business process support, or a related role
Strong organizational skills and an eye for process improvement
Comfortable analyzing operational data and creating actionable reports
Familiarity with documentation tools (Confluence, SharePoint) and business systems (ERP, CRM, BI tools)
Excellent communicator with a collaborative mindset and problem-solving skills
Experience supporting process or system improvement initiatives is a plus

Benefits

Medical, Dental, and Vision coverage
Generous PTO with a culture that encourages using it
401(k) plan with competitive matching

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisroot-cause analysisprocess improvementdocumentationperformance reportingincident managementchange managementautomation

Soft Skills

organizational skillsproblem-solvingcommunicationcollaboration