WellBiz Brands, Inc.

Franchise Support Specialist

WellBiz Brands, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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Salary

💰 $25 - $28 per hour

About the role

  • Serve as the first point of contact for all franchise support requests.
  • Log, categorize, prioritize, and route tickets appropriately within Zendesk.
  • Maintain clear documentation and communication throughout the ticket lifecycle.
  • Ensure franchise inquiries are acknowledged and addressed in a timely manner.
  • Resolve routine and repeatable issues, including password resets and account access assistance.
  • Provide Tier 1 support for franchise Google Workspace accounts.
  • Assist with account creation requests, license verification, and standard configuration guidance.
  • Gather necessary diagnostics before escalating infrastructure-related concerns.
  • Participate in a rotating on-call schedule, including some evenings and/or weekends to cover franchise business hours across time zones.

Requirements

  • Bachelor’s degree or technical school certification preferred.
  • Minimum two years of experience with customer service in a technical setting
  • Experience in franchising, spa/wellness, fitness, or beauty industries is a plus.
  • Strong software troubleshooting skills with the ability to diagnose and resolve system-related issues.
  • Ability to learn new software applications quickly and adapt to evolving technology.
  • Excellent customer service and communication skills, with a positive and solution-oriented attitude.
  • Strong attention to detail and project management skills.
  • Proficiency in Mindbody POS, Microsoft Office Suite, Google Workspace, and ticketing systems, Zendesk preferred.
  • Ability to work independently and collaboratively in a fast-paced environment.
Benefits
  • Generous Paid Time Off and Holiday Schedule policy
  • Medical, dental, vision, and life insurance
  • Health Savings Account
  • Flexible Spending Account
  • 401K match
  • Monthly allowance towards services at WellBiz Brands, Inc. owned brands
  • Free Employee Assistance Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesoftware troubleshootingticket managementaccount creationlicense verificationconfiguration guidancediagnostics gatheringproblem resolutiontechnical support
Soft Skills
communicationattention to detailproject managementsolution-oriented attitudeadaptabilityindependencecollaboration
Certifications
Bachelor’s degreetechnical school certification