Wella Company

Senior Customer Service Specialist

Wella Company

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • 🇵🇱 Poland

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Job Level

Senior

About the role

  • Manage relationships with distributors and key accounts, ensuring excellent customer service and satisfaction
  • Process end-to-end customer orders in SAP: entry, availability/credit checks, scheduling with DC, documentation, and invoicing
  • Support growth in assigned territories by identifying new opportunities and optimizing order & delivery performance
  • Work collaboratively with Sales, Commercial, Logistics, Market & Production Planners to ensure timely shipments
  • Act as a main point of contact for all order, shipping and billing inquiries
  • Analyze sales and service data to identify trends, drive improvements and support business decisions
  • Manage and resolve customer complaints regarding order quantities, quality and delivery
  • Issue credit/debit notes as required and ensure full compliance with regulatory requirements
  • Stay up to date on SAP and MS Office best practices, embracing new functionalities and technologies

Requirements

  • Proficiency in English (written & spoken)
  • Minimum 2+ years of experience in Customer Service or Logistics/Supply Chain
  • Experience with SAP or another order management system
  • Bachelor’s degree
  • Strong Excel and MS Office skills, with an analytical and data-driven mindset
  • Excellent communication, interpersonal and relationship-building skills
  • A proactive, collaborative approach and strong time management
  • Attention to detail, ownership and reliability in execution
  • Continuous improvement mindset and agility in adapting to market and internal changes
Benefits
  • A flexible hybrid work model ( two office days weekly in Warsaw, including Wednesday and one additional day you choose) with the bonus of shorter Fridays all year long.
  • A birthday gift of a day off—spend it with those who matter most!
  • The freedom to work remotely from EU for up to 30 days annually.
  • A day off for every full year with us (up to five extra days) to celebrate your dedication.
  • Quarterly and annual recognition program that comes with financial rewards.
  • Comprehensive Luxmed medical coverage.
  • Life insurance to keep you and your loved ones protected.
  • A lunch card to fuel your productivity.
  • A Multisport card to keep you active and healthy.
  • Support for your commute (public transport).
  • Exciting product gifts four times a year and opportunities to sample new products.
  • Funding for team bonding and integration activities.
  • Bonuses for life’s special moments (like marriage or the birth of a child) and for long-term service.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAPorder management systemExceldata analysiscustomer servicelogisticssupply chaindocumentationinvoicingcredit/debit notes
Soft skills
communicationinterpersonal skillsrelationship-buildingcollaborationtime managementattention to detailownershipreliabilityproactive approachcontinuous improvement mindset
Certifications
Bachelor's degree