Weidenhammer

Consultant

• Engage in technology solutions including functional design, development, testing, and user interaction
• Serve as a primary point of contact for clients, building trust and ensuring alignment
• Lead project scoping, planning, and execution in collaboration with clients and internal teams
• Facilitate communication between clients and internal teams to manage expectations and resolve issues proactively
• Support business development efforts by contributing to proposals, estimates, and client presentations

IBM i Consultant

Cloud Engineer

• Design, create, and support the Azure relationship used in our hosting services operation
• Improve stability and performance of systems and maintain security posture
• Continuous monitoring of system health and troubleshooting issues
• Act as lead engineer for migrating or onboarding new clients into Azure services
• Accurately record customer information and troubleshooting steps/results in the case management system
• Manage personal queue of open cases and follow up to ensure timely incident resolution and customer satisfaction
• Proactively identify and resolve recurring incident types; participate in process improvement and knowledge documentation
• Deliver bill of materials and statements of work for client projects and Azure design builds
• Work with management on key decisions for cloud infrastructure rollout
• Gather requirements, design, deploy solutions, and execute builds and migrations to Azure
• Work with 3rd party applications for migration into Azure models
• Create and manage automation scripts for tasks and environment scaling
• Assist with regulatory audit remediation (PCI, HIPAA, etc.)
• Respond to support queues promptly and document incidents accurately
• Monitor and enforce system security guidelines for clients involving Azure resources
• Provide exceptional customer service and educate clients on system operations
• Acquire and maintain knowledge of relevant Azure services and support policies
• Assist to develop internal documentation and procedures related to specific customer environments
• Participate as an escalation point for the on-call team roughly every 6 weeks
• Travel as dictated by customer engagements
• Typical schedule Monday through Friday, 8am to 5pm Eastern with occasional outside-hours flexibility

IBM i Consultant

Senior Azure Engineer