WEC Energy Group

Residential Energy Services Consultant

WEC Energy Group

full-time

Posted on:

Location Type: Office

Location: Delafield • Wisconsin • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $29 - $48 per hour

About the role

  • Contact, establish, and maintain relationships with both new and current customers to discuss their energy service needs and requirements.
  • Work with homeowners, developers, contractors, consultants, engineering firms, municipalities to establish new/expanded service.
  • Consult with customers on service options and corresponding prices.
  • Create/cancel work requests, send applications and other correspondence to customers, builders, contractors.
  • Coordinate installation with internal and external resources, negotiate timelines and required-by dates.
  • Request plot surveys, boundary lines and other missing information on work request.
  • Manage customer contact and expectations for service delivery.
  • Proactively manage internal work requests by identifying/resolving potential issues to completion.
  • Provide notification for planned outage to affected customers.
  • Respond to rate evaluations, bill inquiries, various service functions.
  • Initiate customer referrals and promote participation in various company programs, energy efficiency, focus on energy, conservation measures.
  • Determine availability of service.
  • Apply standard cost guide information to give customer general cost for new service, rewire, relocation, deactivations/removal, etc.
  • Determine need for site visit and assign design/site visit to appropriate personnel.
  • Act on requests for site visits for central groups, customer contact centers, and customers to gather field information or determine if job is design/non-design.
  • Provide answers to technical questions from construction crews, customers, etc.
  • Identify options and alternatives to customer requests for service work.
  • Perform gas energy audits, apply economic models for gas sales/gas main estimates.
  • Share locations for potential new building, pool/deck sites, drain tile location, etc.
  • Process annexation orders and request addresses to be designated and assigned by municipalities for new premises.
  • Respond to meter requests/removals, prepare documents for Meter & Service.
  • Coordinate/schedule customer/company requested outages, hold-offs, including client jobs.
  • Report emergency or outage information for gas and electric facilities to the appropriate service department.
  • Respond to notification of customer equipment violations/hazards by composing, scanning into STORMS, distributing letters to customers/municipalities and follow-up for possible corrective actions.
  • Coordinate, conduct, participate, track site utility meetings for new residential/small commercial developments.
  • Manage/record customer expectations regarding project timelines.
  • Provide customers/developers/builders with appropriate contacts and applications/paperwork.
  • Monitor schedule and provide ongoing communication of job status to all parties involved.
  • Reconcile needs between customer, company, and municipalities to resolve conflicts regarding service needs.
  • Update/manage database information, e.g., managing work queues, documenting customer contacts, etc.
  • Respond to customers regarding outages and be available for emergency/storm duty roles.
  • Investigate and resolve customer inquiries or complaints.
  • Perform We Care calls.
  • Provide back-up support to expediting and ESC staff.
  • Walk permits to ensure on-time delivery for small commercial/residential service.

Requirements

  • Applicant must have an associate degree (or equivalent education) in engineering, marketing, business administration, project management or finance.
  • In lieu of an associate degree, applicant must have four years of Wisconsin Field Operations experience including customer service and clerical support.
  • Applicant must have at least three years of customer contact experience.
  • Applicant must have a valid driver's license and meet the company's requirements for driving.
  • Official transcripts are required and should be submitted at the time of your application; must be attached to application or provided to HR within ten (10) days of the posting closing date.
  • If you do not have your transcripts, please take the necessary steps to be able to provide them prior to being scheduled for any testing.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproject managementenergy auditscost estimationdata managementtechnical supportfield operationssite visit coordinationservice delivery managementoutage management
Soft Skills
relationship managementcommunicationproblem-solvingnegotiationorganizational skillscustomer expectation managementconflict resolutionproactive managementteam collaborationadaptability
Certifications
valid driver's licenseassociate degree in engineeringassociate degree in marketingassociate degree in business administrationassociate degree in project managementassociate degree in finance