WEBIT Services

Field Engineer

• Resolve technical issues, ensuring timely and effective resolution, including but not limited to virtualization, backup systems, network and security, active directory and O365 administration.
• Working knowledge support of advanced system administration tasks, including server management, network configuration, and security implementations on Windows Servers.
• Collaborate with project teams to assist with IT projects for clients.
• Provide guidance and training to Tier 1 support staff, fostering a culture of continuous learning and improvement.
• Communicate effectively with clients to understand their technical needs, provide updates, and ensure satisfaction with services rendered.
• Maintain detailed and accurate documentation of technical solutions, procedures, and client interactions.
• Conduct regular system audits, performance tuning, and preventive maintenance to ensure optimal system performance and reliability.
• Lead the response to major incidents, including identification, resolution, and post-incident review to prevent recurrence.
• Implement and manage security measures to protect client data and systems from threats and vulnerabilities.

Service Desk Engineer