WEBIT Services

CISO

• Serve as the named vCISO and trusted security leader for your assigned clients.
• Own and maintain a comprehensive Security Roadmap, updated quarterly based upon assessment findings
• Build and lead executive relationships, including quarterly briefings with C-suite and board members as appropriate
• Partner closely with the vCIO team, providing quarterly reporting for each client.
• Conduct quarterly Control Map gap assessments using the NIST CSF 2.0 framework
• Identify Net Revenue Retention (NRR) opportunities and articulate them in clear business language
• Convert identified gaps into ScalePad Lifecycle Manager initiatives
• Keep the vCIO team in the loop on client changes tied to NRR projects
• Own patching compliance KPI's (95%+ within 14 days for OS, 90%+ within 7 days for third party, 100% of critical patches within 72 hours)
• Monitor vulnerability remediation SLA adherence (95%= target)
• Ensure full tool coverage across managed assets: Huntress, Threatlocker, ConnectSecure, and Datto RMM
• Deliver monthly security posture reports in plain business language--no raw scanner output
• Lead quarterly Security Roadmap briefings with executive stakeholders
• Provide a weekly internal posture summary to WEBIT leadership
• Keep thorough records of interactions, decisions, and action items in Autotask
• Document NRR opportunities with clear business justification
• Track risk acceptance decisions and their compensating controls
• Acknowledge security incidents within 1 hour
• Coordinate response efforts with the service desk, keeping communication clear
• Immediately escalate breaches, regulatory exposure, or media -sensitive incidents to the COO

Virtual CISO – vCISO

Field Engineer

• Resolve technical issues, ensuring timely and effective resolution, including but not limited to virtualization, backup systems, network and security, active directory and O365 administration.
• Working knowledge support of advanced system administration tasks, including server management, network configuration, and security implementations on Windows Servers.
• Collaborate with project teams to assist with IT projects for clients.
• Provide guidance and training to Tier 1 support staff, fostering a culture of continuous learning and improvement.
• Communicate effectively with clients to understand their technical needs, provide updates, and ensure satisfaction with services rendered.
• Maintain detailed and accurate documentation of technical solutions, procedures, and client interactions.
• Conduct regular system audits, performance tuning, and preventive maintenance to ensure optimal system performance and reliability.
• Lead the response to major incidents, including identification, resolution, and post-incident review to prevent recurrence.
• Implement and manage security measures to protect client data and systems from threats and vulnerabilities.

Virtual CISO – vCISO

Service Desk Engineer