Service Desk Engineer

WEBIT Services

Tier 2 Service Desk Engineer serving as mid-level technical support within the service desk team. Resolving advanced technical issues and mentoring junior staff while collaborating with IT professionals in Naperville.

Posted 6/30/2026full-timeNaperville • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudLinuxVMware

About the role

Key responsibilities & impact

Resolve technical issues, ensuring timely and effective resolution, including but not limited to virtualization, backup systems, network and security, active directory and O365 administration.
Working knowledge support of advanced system administration tasks, including server management, network configuration, and security implementations on Windows Servers.
Collaborate with project teams to assist with IT projects for clients.
Provide guidance and training to Tier 1 support staff, fostering a culture of continuous learning and improvement.
Communicate effectively with clients to understand their technical needs, provide updates, and ensure satisfaction with services rendered.
Maintain detailed and accurate documentation of technical solutions, procedures, and client interactions.
Conduct regular system audits, performance tuning, and preventive maintenance to ensure optimal system performance and reliability.
Lead the response to major incidents, including identification, resolution, and post-incident review to prevent recurrence.
Implement and manage security measures to protect client data and systems from threats and vulnerabilities.

Requirements

What you’ll need

Experience in a technical support role, with at least 2 years in a Tier 2 support capacity.
Certifications: Relevant industry certifications are highly desirable.
Technical Skills: Working knowledge in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices.
Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships.
Team Player: Ability to work collaboratively within a team environment and share knowledge effectively.

Benefits

Comp & perks

Company-paid Day-1 Health Insurance for employee
Company-paid AD&D Insurance
Company-paid LTD & STD Insurance
Unlimited PTO after 90 days
Employee Assistance Program
Dental Insurance
Vision Insurance
401k
Life Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportSystem AdministrationNetwork ConfigurationPerformance TuningPreventive Maintenance

Soft Skills

Problem-SolvingCommunicationCustomer ServiceTeam Collaboration

Certifications

Relevant Industry Certifications