Customer Support Representative
Webhosting.net
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Job Level
About the role
- Providing exceptional customer service
- Fielding inbound questions, inquiries and/or information
- Managing customer contacts via email, phone and/or chat
- Strong listening skills and effective verbal and written communication
- Troubleshooting and de-escalating customer issues
- Accessing information from a variety of systems and references
- Achieving the best solution for customer needs
- Educating customers on applicable self-service options
- Demonstrating excellent time management skills
- Preparing daily, weekly or monthly reports
- Serving as a resource and effectively interacting with all team members
Requirements
- High school diploma or GED required
- Open availability
- One (1) or more years of customer service preferred
- Eager to continue to grow and develop skills and talents
- Prior call center experience preferred
- Strong verbal and written communication, including grammar and a 35 WPM typing speed minimum
- Strong organizational skills with the ability to multi-task
- Learn and navigate software and computer use
- Pass several skills tests
- Adaptable to an ever-changing environment
- Ability to use a computer and headset
Benefits
- Strong attendance habits
- Friendly and professional phone etiquette
- Expressing gratitude for customer participation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetroubleshootingreport preparationtyping speed 35 WPM
Soft Skills
listening skillsverbal communicationwritten communicationtime managementorganizational skillsmulti-taskingadaptability
Certifications
high school diplomaGED