Own Customer Success and Partner analytics that drive retention, expansion, forecasting, and long term customer value
Partner with Customer Success and Partners Leadership to deliver actionable insights, dashboards, and reporting that support account planning and prioritization
Collaborate with Product and Data teams to connect product usage signals with customer outcomes and GTM motions
Own the development of customer health and expansion analytics, using product and GTM data to surface expansion opportunities and risk across existing accounts
Own partnerships performance analytics and work alongside Partners Leadership to optimize sourced, influenced, and co sell motions
Ensure data accuracy and consistency across Salesforce, Snowflake, and product analytics systems, maintaining a high bar for trust and usability
Translate complex data into clear, compelling insights and recommendations for non-technical stakeholders
Support ad hoc analytics requests across Customer Success, Partnerships, and broader GTM initiatives

Requirements

5-7 years of experience in customer analytics, product analytics, or GTM analytics within a B2B SaaS environment
Bachelor’s degree in Analytics, Business, Economics, Computer Science, or a related field, or equivalent practical experience
Strong SQL skills and experience working with data warehouses such as Snowflake
Experience building dashboards and reporting in Tableau or comparable BI tools
Solid understanding of post sales GTM motions including customer success, renewals, expansion, and partnerships
Experience working with Salesforce and customer account data
Ability to translate data into clear, actionable insights for both individual contributors and leadership.

Benefits

Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
Wellness for the whole you. Access to mental health resources, therapy and coaching.
Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdata analyticsdashboard developmentreportingdata visualizationcustomer health analyticsexpansion analyticsdata accuracydata consistencydata translation

Soft Skills

collaborationcommunicationinsight generationproblem-solvingstakeholder engagement