Technical Support Associate
Webflow
full-time
Posted on:
Location Type: Remote
Location: Argentina
Visit company websiteExplore more
Tech Stack
About the role
- Deliver consistently exceptional customer experiences to every Webflow user.
- Assist customers in support queues, live chat, and phone via tools such as Zendesk, Zoom, Jira and Confluence.
- Troubleshoot, file, and track bugs, collaborating across teams to ensure timely resolutions.
- Advocate for customer needs by surfacing feedback and identifying opportunities to enhance product and support experiences.
- Partner with support engineering liaisons to surface issues, bugs, or blockers in order to provide effective, high-quality support for our entire customer base.
- Develop expertise in Webflow, HTML/CSS, DNS, and related web technologies to better guide customers.
- Contribute to creating or improving documentation and internal knowledge sharing to strengthen our overall support ecosystem.
Requirements
- Demonstrated high-touch customer support experience in SaaS or technical services, including email, phone, and live chat
- Proficient in HTML, CSS, DNS, JavaScript, or have familiarity with Webflow knowledge.
- Experience working with Zendesk, Stripe, Google Workspace, Slack, or Confluence and are excited to learn about AI-driven tools.
- Business-level fluency to read, write and speak in English and can communicate clearly and empathetically in both written and verbal forms.
- Bonus: 1+ years of experience in a technical support role.
Benefits
- Ownership in what you help build.
- Health coverage that actually covers you.
- Support for every stage of family life.
- Time off that’s actually off.
- Wellness for the whole you.
- Invest in your future.
- Monthly stipends that flex with your life.
- Bonus for building together.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HTMLCSSDNSJavaScriptWebflow
Soft Skills
customer supportcommunicationempathy