Webflow

Technical Support Associate, EMEA – German Speaking

Webflow

full-time

Posted on:

Location Type: Remote

Location: Ireland

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Tech Stack

DNSJavaScript

About the role

  • Deliver consistently exceptional customer experiences to every Webflow user.
  • Assist customers in support queues utilizing various tools such as Zendesk, Zoom and Jira.
  • Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.
  • Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.

Requirements

  • Fluent in German with advanced proficiency in both spoken and written communications.
  • Demonstrated high-touch customer support experience in SaaS or technical services, including email, phone, and live chat.
  • Proficiency in HTML, CSS, DNS, JavaScript, or advanced Webflow features.
  • Possess a deep understanding of Webflow or similar web design tools.
Benefits
  • Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
  • Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
  • Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
  • Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
  • Wellness for the whole you. Access to mental health resources, therapy and coaching.
  • Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
  • Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
  • Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HTMLCSSDNSJavaScriptWebflow
Soft skills
customer supportcommunicationcollaborationproblem-solvingadvocacy