Customer communication, including text based support via OpenPhone/Quo
Follow defined messaging flows and scripts
Handle design revision requests and update dashboard accordingly
Move orders through custom operations dashboard (replacing Asana)
Update order status based on customer decisions (artwork approval, order details, payment method)
Trigger handoffs to designers when revisions or new designs are requested
Create and manage shipping labels when customers pay by check
Ensure correct shipping details and process steps are followed
Keep all orders and tasks moving through the pipeline without bottlenecks
Execute repeatable workflows in a plug and play system driven by API integrations
Proactively resolve simple issues and escalate complex ones with clear context
Good to have: Prior experience in e commerce, apparel/merch, or order operations roles
Customer support experience with US based customers, especially Gen Z
Experience working with custom dashboards or CRMs
Strong integrator type personality: can execute and also think ahead, proposing process improvements
Openness to future growth into broader operations responsibilities as the company scales
Non-negotiable Requirements: Strong written English for fast, clear text communication with US college students
Problem solver who can understand the system and make good decisions independently
Reliable, detail oriented, and diligent in following processes
Full time availability on US hours
Comfortable working fully remotely in a fast paced, scaling startup environment
Highly process driven; able to follow defined workflows and messaging without improvising
Strong operational judgment. Understands order states, next actions, and how to move work forward
Ability to catch inconsistencies or edge cases before they become issues
Comfortable coordinating handoffs between customer, design, and logistics
Digitally native and comfortable communicating with a Gen Z audience
Calm under pressure and able to manage multiple active orders simultaneously
Proactive communicator who flags risks or blockers early
Takes ownership of the pipeline and inbox rather than waiting for direction.

Benefits

Competitive Salary – We recognize your skills and experience with a great compensation package.
13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
US Holidays Off – Enjoy 12 paid US holidays throughout the year.
Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
Life Insurance – Our full-time HMO plan includes life insurance for extra peace of mind.
Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

API integrationsorder operationsshipping label managementdashboard managementworkflow executioncustomer supporttext-based supportdesign revision handlingorder status updatingproblem solving

Soft skills

strong written communicationreliabledetail orienteddiligentproactive communicationcalm under pressurestrong operational judgmentownershipprocess drivenintegrator type personality