Luxury Customer Experience, Operations EA

Webflow

part-time

Posted on: 1/5/2026

Location Type: Remote

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💰 $900 - $1,100 per month

About the role

At Coconut, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships.
Role: Luxury Customer Experience / Operations EA
Availability: 20 hours/week
Time Zone: 9:00 AM to 1:00 PM Central Time
Streamline your application by carefully reviewing and completing ALL THREE items below before proceeding to the application form.
English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form.
Coconut VA Profile (Resume) – Create your Coconut VA profile using the specified template in English.
1-Minute Introduction Video – Record a short introduction video and provide the link in your application.

Handle luxury level customer service for high end clientele (email/DMs/inquiries)
Manage pre purchase and post purchase communications
Create, document, and maintain customer experience SOPs (pre-purchase, purchase, post purchase)
Set up and/or recommend appropriate CRM to manage customers and communication history
Track customer issues, resolutions, and follow ups to ensure white glove service
Support operations related tasks as needed as the business scales
Help implement basic project/task management processes and tools as the team grows
Strong prior experience with luxury/high ticket customer experience
Outstanding communication skills
Excellent attitude; calm under pressure
Open to CRM recommendations (no CRM currently in place)
Open to PM tools (has used Monday, Asana, Trello, etc. in the past)

Benefits

Competitive Salary – We recognize your skills and experience with a great compensation package.
13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
US Holidays Off – Enjoy 12 paid US holidays throughout the year.
Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
Life Insurance – Our full-time HMO plan includes life insurance for extra peace of mind.
Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer experienceSOP creationproject managementtask management

communication skillscalm under pressurepositive attitude