Technical Support, German – eMobility Solutions
Speakit
IoT
Salary
💰 €1,900 - €2,100 per month
Job Level
Mid-LevelSenior
Tech Stack
IoT
About the role
- To handle, troubleshoot and resolve customer solution related and network related issues, events, and incidents.
- Communicate with Webbing customers directly and via mass communication tools, distribute tasks on requests within the organization.
- Perform Monitoring / Surveillance of products, services, and customer solutions.
- Manage, coordinate, and communicate issues, incident and event handing within Webbing internal teams and vendors, suppliers.
- To track and document all issues and resolutions in detail.
Requirements
- Fluent written and verbal English communication skills- must
- Degree in Telecommunications or IT (studies can still be in progress) - must
- Ability to work in shifts
- Problem – solving skills
- Interest in mobile technologies, IoT and technologies in general
- Strong personal drive and great desire for self-learning
- Accuracy and a high sense of responsibility
- Previous experience working with technical support and troubleshooting in mobile technologies (mobile core & roaming) and/or familiar with mobile networks & technologies (2g, 3g, 4g, 5g structure and technology) - must
