Weave

Customer Success Manager

Weave

full-time

Posted on:

Location Type: Hybrid

Location: Lehi • Utah • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Be a dedicated partner for your accounts, helping them solve challenges, reach goals, and get maximum value from our software.
  • Take the lead on keeping customers engaged and successful, working proactively to reduce churn and strengthen loyalty.
  • Spot and nurture growth opportunities by building on trusted relationships, sparking interest in new offerings, and connecting customers with solutions that add real value.
  • Become a trusted partner to your customers, helping them link their business goals to practical outcomes with our software.
  • Provide ongoing education when new features launch, making sure customers are confident and getting the most value from our tools.
  • Conduct regular business reviews that spotlight customer wins, reinforce outcomes, and create space to explore what’s next.
  • Partner with Sales, Support, Product, and Onboarding teams to share feedback, solve challenges, and represent the customer’s voice.
  • Handle escalations quickly and thoughtfully, maintaining customer trust and strengthening the relationship.
  • Partner with happy customers to capture success stories, gather testimonials, and encourage positive reviews that highlight the value of our solutions.

Requirements

  • 2+ years of experience in customer success, account management, or another client-facing role (SaaS or tech experience a plus)
  • Proven ability to keep customers engaged, happy, and achieving their goals.
  • Strong communication and relationship-building skills, with the confidence to work with both small business owners and internal teams.
  • Comfortable hosting on-camera meetings and delivering a professional, engaging presence with customers.
  • Skilled at reading account data and translating it into steps that improve retention and drive success.
  • Highly organized and able to manage multiple accounts while keeping attention to detail.
  • Experience using Salesforce, Vitally, or Zoom to manage accounts and connect with customers is a plus.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementdata analysisretention strategies
Soft Skills
communicationrelationship-buildingorganizational skillsattention to detailproblem-solving