Customer Support

• Serve as the primary point of contact for riders, offering live support through phone, chat, or email
• Provide ride information, troubleshoot issues, and assist riders during service interruptions or emergency situations
• Act as the human partner to autonomous vehicle AI, delivering assistance before, during, and after rides
• Collaborate closely with engineering, product, and operations teams to escalate issues and refine support protocols
• Help build and refine tools and processes to scale customer operations
• Contribute to testing and data collection initiatives to improve product and service quality
• Champion a safety-first culture and foster open communication across teams
• Work varied shifts as specified (including nights and weekends)

Customer Support – Vehicle Operations

Technical Customer Care Specialist

Scholarship Programs Support Specialist

Bilingual Customer Service Desk Agent – English, Spanish

Treasury Management Client Support Specialist

Advanced Application Support Specialist