Customer Support Agent
OurRitual
Customer Support – Vehicle Operations
WealthCounsel, LLC
contract
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $25 per hour
Job Level
JuniorMid-Level
About the role
- Serve as the primary point of contact for riders, offering live support through phone, chat, or email
- Provide ride information, troubleshoot issues, and assist riders during service interruptions or emergency situations
- Act as the human partner to autonomous vehicle AI, delivering assistance before, during, and after rides
- Collaborate closely with engineering, product, and operations teams to escalate issues and refine support protocols
- Help build and refine tools and processes to scale customer operations
- Contribute to testing and data collection initiatives to improve product and service quality
- Champion a safety-first culture and foster open communication across teams
- Work varied shifts as specified (including nights and weekends)
Requirements
- 2+ years of experience in customer service, retail, or other customer-facing roles, with a mix of phone and written communication
- Strong problem-solving skills with a calm, de-escalating approach to high-stress situations
- Excellent verbal and written communication, with the ability to adapt tone and message to the customer’s needs
- Proven ability to work in fast-changing, collaborative environments
- High level of empathy, patience, and a customer-first mindset
- Flexible schedule and willingness to work varied shifts
- Preferred: Background in high-pressure support environments with de-escalation expertise
- Preferred: Familiarity with customer support and team collaboration tools
- Preferred: Basic experience in QA testing or feedback collection
