We Are Working

Customer Success Manager

We Are Working

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Node.js

About the role

  • Build and maintain strong, long-term relationships with customers, ensuring their ongoing success and satisfaction.
  • Proactively identify and evaluate customer needs, providing tailored solutions and guidance.
  • Enhance customer training programs to ensure customers are fully leveraging our services.
  • Serve as a customer advocate within the company, ensuring their feedback informs process improvements.
  • Drive customer engagement and encourage upgrades where relevant to contribute to retention and growth.
  • Promote customer loyalty and build trust and transparency in all interactions.
  • Collaborate with cross-functional teams to resolve issues and create a seamless customer experience.
  • Track, measure, and report on key metrics such as customer satisfaction, retention, and revenue growth.

Requirements

  • 3+ years of relevant experience in customer success, account management, or related roles.
  • Manager experience is a plus.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal and customer service skills with a passion for helping others.
  • Bachelor's degree in Business, Marketing, or a related field is a plus.
  • Excellent organizational skills and a keen attention to detail.
  • Proven time management abilities, with the capability to meet deadlines and prioritize effectively.
  • Analytical mindset with problem-solving capabilities and a proactive approach.
  • Demonstrated leadership and supervisory skills.
  • Proficiency in Microsoft Office Suite or similar tools; familiarity with CRM systems is a plus.
  • Completion of pre-screeners during the application process is required.