WCG Services

Claims Specialist – 12 Month Fixed Term

WCG Services

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$48,125 - CA$50,365 per year

About the role

  • Work with the User Support Team to resolve participant claim issues by responding to questions and resolving tickets in our ticketing system
  • Provide back up for User Support Team as needed – answering calls from participants and service delivery staff
  • Process client claims and service provider invoices in case management system accurately and ensures contractual and legislative requirements are met
  • Review, process, and invoice all RSVP services to the contractual standard as needed
  • Provide quality assurance for claims/invoices processed by other Claims Specialists
  • Answer inquiries from field staff regarding claims and other administrative questions via phone and secure message
  • Prepare cheques and EFT payments
  • Filing, mailing, scanning and other administrative tasks

Requirements

  • Proficient in MS Excel and Word
  • Ability to prioritize and problem solve
  • Ability to work independently and in a team environment
  • Willingness to learn and enhance skills
  • Strong interpersonal skills
  • Detail oriented in a fast-paced continually changing environment
  • Previous experience in claims processing or financial services environment
  • High level of confidentiality; employment contingent on Security Clearance – Reliability Status
Benefits
  • Competitive salary of $48,125 - $50,365 per year (based on full-time hours)
  • Comprehensive and flexible health and dental benefits
  • RRSP Matching program of 1.5% base earnings
  • Ongoing learning and development opportunities
  • Generous time-off policies that promote work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • The opportunity to do work that makes a difference!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims processinginvoice processingcase management systemquality assuranceEFT paymentsadministrative tasks
Soft Skills
problem solvingindependent workteamworkwillingness to learninterpersonal skillsdetail oriented
Certifications
Security Clearance – Reliability Status