Wayvia (formerly PriceSpider)

Customer Support Specialist

Wayvia (formerly PriceSpider)

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $21 - $23 per hour

About the role

  • Respond to customer support issues and resolve them per SLAs.
  • Communicate professionally with customers according to PriceSpider standards.
  • Work cross-functionally to resolve issues promptly.
  • Escalate issues when necessary.
  • Manage inbound communication via telephone, email, support tickets, and customer portal.
  • Utilize knowledge of Wayvia products to resolve issues independently.
  • Guide customers on product benefits and enhancements.
  • Assist with reports and metrics.
  • Recommend best practices to customers.
  • Identify and communicate root cause issues professionally.
  • Convey support team needs and issues cross-functionally.
  • Recommend patterns of issues for the product roadmap.
  • Contribute to high-priority issues.
  • Adhere to customer support best practices and policies.

Requirements

  • Associate's degree (Bachelor’s preferred).
  • Experience in a customer-facing role.
  • 0-2 years of experience.
  • Basic knowledge of customer support software (e.g., Zendesk, Freshdesk).
  • Strong communication, organizational, and time management skills.
  • Proven troubleshooting ability.
Benefits
  • Flexible work-from-home arrangements
  • 401K Match
  • Flexible vacation
  • Medical/Dental/Vision
  • 16 weeks of paid parental leave (US)
  • Technical stipend
  • Professional development programs
  • Wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingcustomer support
Soft Skills
communicationorganizational skillstime managementproblem-solving
Certifications
Associate's degreeBachelor’s degree