Wayside Publishing

Associate Account Manager

Wayside Publishing

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $54,000 - $57,000 per year

About the role

  • Play a key role in supporting the Sales Representatives, Account Managers, and Marketing teams to ensure smooth day-to-day operations and to help drive sales initiatives.
  • Handle a mix of administrative, marketing, and customer service responsibilities while assisting with Salesforce, Pardot, and other system-related tasks.
  • Serve as the primary point of contact for smaller accounts, managing customer inquiries and fostering long-term relationships that contribute to the overall success of the sales team.
  • Generate quotes, access codes, and prepare other necessary documentation to assist the sales team and customers.
  • Maintain and update Salesforce records, generate reports, and track sales activities to ensure accuracy and timeliness.
  • Assist with the preparation of Requests for Proposals (RFPs) in collaboration with Sales Representatives and Account Managers.
  • Collaborate with the sales manager and individual sales reps on special projects and monitor ongoing sales benchmarks.
  • Conduct account, industry, and regional research to support business development and sales strategies.
  • Manage a portfolio of small accounts, proactively address customer inquiries, resolve issues, and ensure high levels of customer satisfaction and retention.
  • Coordinate mass outbound communications, including emails, newsletters, and marketing campaigns in collaboration with the marketing team.
  • Oversee review and pilot program order processing, ensuring accuracy and timely fulfillment.
  • Act as a liaison between the sales team and other internal departments to facilitate smooth communication and project alignment.
  • Organize and maintain marketing and sales collateral to ensure the sales team has the necessary resources for success.
  • Provide administrative support to the sales staff, including research, data entry, lead generation, and project coordination.
  • Assist with travel arrangements, conference planning, event coordination, and customer support at events.
  • Track and report on team-related activities and project statuses to maintain transparency and accountability.
  • Build and maintain positive relationships with assigned small accounts to encourage long-term partnerships and customer loyalty.
  • Travel as needed (estimated 20-50%) for conferences, training, and customer visits.

Requirements

  • Minimum of 2 years of professional experience supporting sales functions or sales professionals.
  • Experience with sales tracking and reporting within a CRM management tool (Salesforce preferred).
  • Proficiency in Microsoft Office Suite (especially Excel, Word, and PowerPoint) and familiarity with marketing automation platforms (Pardot experience is a plus).
  • Strong oral and written communication skills, with the ability to collaborate effectively across teams and with customers.
  • Excellent time management and organizational skills with a keen eye for detail.
  • Analytical mindset with the ability to interpret sales data and provide actionable insights to support strategic decision-making.
  • Valid driver’s license and willingness to travel within the assigned region, including overnight trips and air travel as needed.
  • Experience or familiarity with the educational K-12 market is strongly preferred.
  • Teaching experience — especially in world languages — is highly desirable.
  • Proficiency in one or more of the following languages is a strong plus but not required: Spanish, French, German, Italian.
Benefits
  • Health insurance with options for dental, vision, life insurance, and more.
  • Retirement savings plan with employer contribution.
  • Employer-paid STD and LTD policies.
  • Paid holidays.
  • Work/life balance as a company value.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforcePardotCRM managementMicrosoft Office SuiteExcelWordPowerPointdata entrylead generationsales tracking
Soft Skills
communication skillstime managementorganizational skillsanalytical mindsetcollaborationcustomer servicerelationship buildingproblem-solvingattention to detailproject coordination
Certifications
valid driver's license