Wayne State University Physician Group (UPG)

Representative

• Perform reception and administrative duties in an outpatient clinic setting
• Interact with patients, guests, families, Physicians, and other clinical teams to create an exceptional patient and family experience
• Greet patients and guests in a courteous manner; schedule appointments, complete check-in and check-out processes for patients
• Answer phone calls and document messages, verify accurate identification and data for patients' medical records
• Perform day-to-day operations including answering high volume of calls, recordkeeping, and managing incoming mail
• Schedule patient appointments according to defined protocols
• Collect co-payments, fees for services, and process billing information
• Provide excellent customer service to deliver a positive patient and family experience
• Maintain a safe and clean workspace and patient waiting areas
• Adhere to policies and procedures related to quality, safety, and payment collections
• Travel to other clinic locations as needed
• Perform other duties as assigned

Patient Services Representative