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Patient Services Representative
Wayne State University Physician Group (UPG)Patient Services Representative handling reception and administrative duties in outpatient clinic settings. Providing exceptional patient experience and managing various office tasks in the United States.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medical billing, patient interaction, and administrative support within a healthcare setting. Proficient in EHR systems and committed to delivering exceptional customer service while adhering to quality and safety standards.
Highest-signal resume keywords
Medical Billing ExperienceEHR System ExperienceCustomer Service SkillsMicrosoft Excel ProficiencyKnowledge of Medical Terminology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical BillingEHR SystemsTyping 35 WPMData EntryAppointment SchedulingRecordkeepingMedical Insurance KnowledgePayment CollectionBasic Office SkillsAttention to Detail
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationProblem-Solving SkillsInterpersonal SkillsAbility to Multi-Task
Tools & Technologies
NextgenAthenaMicrosoft WordMicrosoft Excel
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Outpatient ClinicPatient ExperienceHealthcare DeliveryQuality and Safety StandardsOperational Excellence
About the role
Key responsibilities & impact- Perform reception and administrative duties in an outpatient clinic setting
- Interact with patients, guests, families, Physicians, and other clinical teams to create an exceptional patient and family experience
- Greet patients and guests in a courteous manner; schedule appointments, complete check-in and check-out processes for patients
- Answer phone calls and document messages, verify accurate identification and data for patients' medical records
- Perform day-to-day operations including answering high volume of calls, recordkeeping, and managing incoming mail
- Schedule patient appointments according to defined protocols
- Collect co-payments, fees for services, and process billing information
- Provide excellent customer service to deliver a positive patient and family experience
- Maintain a safe and clean workspace and patient waiting areas
- Adhere to policies and procedures related to quality, safety, and payment collections
- Travel to other clinic locations as needed
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or equivalent required
- Minimum 2-3 years Medical Billing or Physician Office experience
- EHR system experience required
- Previous experience in a customer service position preferred
- Previous experience with Nextgen or Athena systems preferred
- Strong working knowledge of Microsoft Excel and Word
- Knowledge of basic medical terminology
- Basic office skills including typing 35 wpm and accurately enter alpha numeric data
- Requires a high level of attention to detail
- Excellent verbal, written communication and problem-solving skills
- Ability to communicate sensitive financial information
- Excellent interpersonal skills necessary to establish and maintain productive working relationships
- Excellent customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues or concerns
- Ability to multi-task and effectively work independently and with a team
- Ability to deal with stressful situations while maintaining a high quality of professionalism
- Knowledge of medical insurance and medical office billing
- Ability to sit for long period of times and lift up to 50 pounds
- Requires sensitivity to work with seriously ill patients and their families
- Commitment to a patient-centric, efficient health care delivery system that focuses on quality, safety and operational excellence.
Benefits
Comp & perks- Health insurance
- Paid time off
- COVID-19 vaccination requirements