Waymo

Software Quality Operations Lead – Vendor Quality & Training

Waymo

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $152,000 - $192,000 per year

Job Level

Senior

About the role

  • Manage recurring and one-off task delivery queues while building and maintaining Standard Operating Procedures
  • Define and communicate priorities and resource allocation caps to vendor partners
  • Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements
  • Lead short-term and contribute to long-term demand forecasting, capacity planning, and resource allocation
  • Identify and execute tool/process improvements to boost efficiency and mitigate risks to timelines or deliverables
  • Use technical judgment to drive project delivery, build consensus, and prepare retrospectives, process maps, and other reports for cross-functional stakeholders

Requirements

  • BA / BS in technical or business discipline or equivalent experience
  • 5+ years leading technical projects and / or teams
  • Experience directing a vendor supported operation
  • A highly analytical mindset with demonstrated background of creating & defining metrics for a program
  • Strong communication and presentation skills - can explain complicated topics and ideas in a clear and concise manner
  • Ability to work nights as needed to support critical operations and contribute to US business day meetings
Benefits
  • Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program
  • equity incentive plan
  • generous Company benefits program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project deliverydemand forecastingcapacity planningresource allocationmetrics creationprocess improvementSLA managementKPI managementbudget managementoperational improvements
Soft Skills
analytical mindsetcommunication skillspresentation skillsconsensus buildingstakeholder managementproblem-solvingaccountabilityprioritizationteam leadershipclear explanation
Certifications
BABS