Waymo

Software Quality Operations Lead – Vendor Quality & Training

Waymo

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $152,000 - $192,000 per year

Job Level

Senior

About the role

  • Manage recurring and one-off task delivery queues while building and maintaining Standard Operating Procedures
  • Define and communicate priorities and resource allocation caps to vendor partners
  • Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements
  • Lead short-term and contribute to long-term demand forecasting, capacity planning, and resource allocation
  • Identify and execute tool/process improvements to boost efficiency and mitigate risks to timelines or deliverables
  • Use technical judgment to drive project delivery, build consensus, and prepare retrospectives, process maps, and other reports for cross-functional stakeholders

Requirements

  • BA / BS in technical or business discipline or equivalent experience
  • 5+ years leading technical projects and / or teams
  • Experience directing a vendor supported operation
  • A highly analytical mindset with demonstrated background of creating & defining metrics for a program
  • Strong communication and presentation skills - can explain complicated topics and ideas in a clear and concise manner
  • Ability to work nights as needed to support critical operations and contribute to US business day meetings
Benefits
  • Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program
  • equity incentive plan
  • generous Company benefits program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project deliverydemand forecastingcapacity planningresource allocationmetrics creationprocess improvementSLA managementKPI managementbudget managementoperational improvements
Soft skills
analytical mindsetcommunication skillspresentation skillsconsensus buildingstakeholder managementproblem-solvingaccountabilityprioritizationteam leadershipclear explanation
Certifications
BABS