Waymo

Operations

• Partner with Engineering to design, test, and deploy Machine Learning and Generative AI models and tools
• Use AI-powered insights and traditional triage signals to identify emerging on-road issue trends, risk scenarios, and edge cases
• Develop and refine data-driven issue discovery and monitoring strategies
• Define and document policies, guidelines, and Standard Operating Procedures integrating AI tools into vendor workflows
• Design and implement quality control processes for human- and AI-generated outputs
• Perform meta-quality checks and validate vendor work
• Provide feedback to improve human and model performance
• Serve as the Software Quality Operations subject matter expert for stakeholders, program leads, and vendor teams
• Create and update technical policies, guidelines, and SOPs for new scopes, platforms, and driving signals
• Provide technical leadership and consultation to improve workflows and quality
• Identify and escalate tooling issues, provide technical requirements to Engineering, and drive user testing for new tooling features

Software Quality Operations Specialist

• Represent operations within cross-functional planning processes and partner closely with regional leadership and product teams. You will ensure that the local operational nuances of your territory are fully captured, actively influencing and informing the broader commercial plans for each of your markets
• Drive comprehensive planning cycles with key stakeholders, understanding every working nuance of your markets to optimize operations across all intersecting areas of planning, product, and execution. Integrate across models to understand and represent the operational capacity of your territory. You must be able to conduct rigorous scenario planning to answer complex "what-if" scenarios, extracting deep operational insights that bridge localized market performance with integrated team plans.
• Uplevel core planning software and methodologies, applying modeling expertise to ensure accurate forecasting and seamless alignment with corporate strategy.
• Support business optimization initiatives, utilizing your strategic regional knowledge to translate inputs on local friction—such as seasonality, events, market dynamics, operational and infrastructure constraints—into broader cross-functional business processes to ensure commercial success.
• Distill complex operational narratives from regional happenings to elevate business review meetings, conducting continuous "performance bridging" to trace key metrics to their systemic root causes, and then feed those bridges and insights back into their commercial plans

Software Quality Operations Specialist

Commercial Ops Planning Manager, America East