Waymo

Operations

• Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive step-change improvements in issue discovery & detection, triage efficiency, and quality assurance.
• Leverage AI-powered insights and traditional triage signals to proactively identify emerging on-road issue trends, new risk scenarios, and edge cases. Develop and refine data-driven strategies for issue discovery and monitoring, enhanced by ML model outputs
• Serve as the key link between AI/ML development and operational execution. Define and document new policies, guidelines, and Standard Operating Procedures (SOPs) that integrate AI tools and insights into daily vendor workflows.
• Design and implement robust quality control processes for both human and AI-generated outputs. Perform meta-quality checks, validate the integrity of vendor work, and provide feedback to improve both human and model performance.
• Act as the subject matter expert for our Software Quality Operations, working closely with stakeholders, program leads, and vendor teams to ensure seamless adoption and maximum impact of AI/ML advancements in our quality processes. Be the trusted source for creating and updating technical policies, guidelines, and standard operating procedures for new scopes, platforms, and driving signals
• Provide technical leadership and consultation to stakeholders to enhance our workflows and quality. You'll be at the forefront of identifying and escalating issues with our tools, providing technical requirements to engineering, and driving user testing to support the development and deployment of new tooling features.
• A proven ability to work in a fast-paced, high-stress environment while maintaining good judgment.
• Excellent communication and interpersonal skills to effectively collaborate with a wide range of individuals in a diverse and dynamic work environment.

Software Quality Operations Specialist

Procurement

• Lead and scale a high-performing team of Category Managers. You will act as a "Manager of Leaders," setting the long-term vision for Waymo’s external workforce and services ecosystem across Engineering, Ops, and Corporate functions.
• Partner with the Vendor Enablement Office and executive stakeholders (Engineering, Marketing, Safety, Ops) to design global outsourcing footprints for critical functions like Mapping, Labeling, and Hardware. You will drive alignment on the $100M+ portfolio, shifting from transactional vendor usage to strategic capability building.
• Cultivate high-level relationships with key market leaders in the BPO and Engineering Services landscape. You will bridge the gap between Waymo’s internal needs and external market capabilities, establishing deep partnerships that unlock innovation and preferential access to talent.
• Lead the category strategy and transformation roadmap for Waymo’s critical operations, ensuring resilience, scalability, and cost-optimization to support rapid market expansion.
• Architect complex, bespoke commercial agreements for Hardware Engineering Services and technical outsourcing, introducing outcome-based models that share risk and reward with strategic partners.
• Own the governance framework for Third-Party Risk in the services sector, ensuring IP protection and data security compliance across a global supplier base.

Software Quality Operations Specialist

Team Lead, Global Enterprise Outsourcing Services